How to contact the Permata Bank call center is surprisingly simple
How to contact the permata bank call center is not as difficult as it seems. It is difficult for some people, because they do not know how to do it. In fact, if it is known how to contact this call center, then the person needs to know that the method is very easy. When contacting the call center, customers must be greatly helped.
This is because the response of the call center is very fast in solving various problems. It is inappropriate not to approach him when he is confused in banking matters. This is because the problem will not be completely solved, even if you learned from many articles. This is because the information is incorrect.
This will be easier if you contact the permata bank call center directly. This is because the question will be answered directly by the CS.CS the answer is certainly official and the same as the answer that will be received when it is directly directed to the bank. Therefore, make sure you know how to contact cs.
How to contact the Call Center by phone
The first way to contact the call center is, of course, by phone. The pearl of the bank itself distributes its services to several contacts. The first service provided is called PermataTel. This is the most common type of service that anyone can use. PermataTel itself is available in two contacts.
The first contact is intended for domestic needs, and the second contact is intended for foreign needs. For the first contact, you can contact him by phone 1500-111. As for the second, you can contact him by phone +6221-1500-111. You can contact the Permata Bank Call Center at any time.
This is because cs both services are available for 24 hours. In fact, the availability of cs for 24 hours is not only for the pertamatel service. Other services, such as priority banking and prepaid banking, are also provided for 24 hours. However, it is clear that the contact between the two of them is different from the PermataTel contact.
For priority banking, you can contact him by phone at 1500-100. The number is intended for domestic needs. Meanwhile, if you are abroad, you need to call +6221-1500-100. Priority banking itself is not available to the general public. Its services are intended only for priority customers.
This limited service is also owned by “ifns preffered banking”. It is a high-end service that can only be used by high-end customers. There are also two types of numbers, depending on the location of the customer being contacted. If you are in the country, customers can call 1500-110.
Meanwhile, abroad, customers can contact +6221-1500-110. Although the service is available for 24 hours, there is a difference when it is contacted during business hours and other hours. During working hours, the available CS goes further. As a result, the phone is very rarely delayed.
Contact withcall centers may also berelated to other ways
In addition to the phone, you can also contact the permata bank call center in other ways. The first way is to take advantage of email. The official e-mail address of Permata Bank itself is care@permatabank.co.id. To contact them by email, first log in to your personal email address.
Next, create a new message and enter the address you want to go to. Do not forget to enter also the name of the complaint or question that needs to be asked. In the message box, enter the problem in detail. Do not forget also to conclude a personal contract from the name and surname to the account number.
After receiving an email from a user, the bank’s call center will understand the meaning of the email in the best possible way. Also, it still takes waiting time for the CS to give the best answer. therefore, make sure that the questions posed are as detailed as possible. This method can make CS easier to understand complaints.
This obviously allows you to send a message that needs to be answered faster. In addition to email, you can also contact Permata Bank via social media. One of the most active gems bank on social media is Twitter. Contacting him via Twitter is also not very difficult.
First, prepare personal data and accounts as best as possible. When you’re ready, sign in to your personal Twitter account. After logging in, look for the official bank gem account. The official account itself is @permatacare. The official account of the Permata Bank Call Center has features like other official accounts on Twitter.
Once you find an account, you can contact us in two ways. These methods include through DM and mention. If you have questions that are privacy-specific, you can use DM as it is necessary to include some personal data, such as by contacting by email. But for those who are of the nature of the question, just mention it directly to the @permatacare.
Additional information related to the Call Center
There are often questions related to the permata bank call center. One of the most common questions is related to the cost of contacting the call center. Please note that every time you call a number, there is a tariff. Naturally, prices vary when contacting at home and abroad.
When applying abroad, inter-local tariffs will be used. Meanwhile, if you contact within the country, the rates vary depending on the SIM card used. In fact, contact via email and social media is a solution that can be chosen when a customer doesn’t have credit in stock.
As a result, complaints can still be voiced, even if it is not as fast as when using a phone. In fact, the bank’s Gems Call Center is developing a technology called Voice ID. Using this technology, data validation is when the phone can run faster. Some users complain about checking this data.
This is because it takes a long time to verify data to consume a lot of customer credit. In the presence of a voice ID, data verification is not actually performed orally. However, the system will detect the voice of the calling party.
With this detection, the system will immediately know whether it is the caller who is you or not. However, to use the voice id service, you must first register a voice. Registration of this vote is carried out through PermataTel, where it is explained above that the phone number is 1500-111.
Be sure to contact him when you have problems
Do not contact the permata bank call center when you are having problems. Under certain conditions, contacting the call center becomes mandatory. One example is when your ATM card is swallowed or lost. if this happens, contact the Call Center directly to block the ATM card.
If this block is not performed, it is possible that the ATM is used by another party and the balance in it is lost instantly. Blocking it through the Call Center can be the best prevention effort. In addition to blocking ATM cards, you also need to contact the call center if there are urgent conditions.
For example, ATMs often experience malfunctions, even if you are going to make important payments. It is wrong to wait for the ATM to recover, since the time cannot be set. It would be better if you contact the Call Center directly. This is because the call center itself provides the functions of transmission and payment of various services.
Having a profit that will be obtained by contacting him, be sure to save the contacts of bank gems on your personal mobile phone. This will be very useful if you have a sudden need at any time. This way, you no longer have to search for permata bank call center contacts when you need it.